Situated in the vibrant community of Longville Park, Clarendon, our client operates a bustling mini-mart, catering to the diverse needs of the local residents. With a compact yet dedicated team of around 10 staff members, the mini-mart serves as a crucial hub for the community. The owner, prioritizing customer service and staff cohesion, approached us seeking tailored solutions to enhance these aspects and elevate the overall performance of their mini-mart in the competitive foodservice industry.

Tasked with enhancing a Longville Park mini-mart, our focus was on improving customer service and staff cohesion. Embracing a mystery shopper approach, we discreetly observed staff interactions, identifying gaps in upselling techniques and design layout. Collaboratively crafting an execution timeline, we implemented targeted staff training and strategic adjustments. The mission aimed at improving staff harmony, seamless customer experiences, and upselling effectiveness. Tangible outcomes were reflected in positive changes in staff dynamics, leading to a notable boost in upselling efficacy. The mini-mart now boasts positive reviews, a testament to the successful transformation and elevated customer experience achieved through our collaborative efforts.